Supercharge Patient Collections
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See how HiLitePay increased over 90-day collections by 35%, reduced staff tasks by 20%, and increased patient engagement by 50%.
An Automated Collection System That Delivers Results
- Increase collection rates by more than 30%
- See results starting in 48-72 hours
- Quick & easy implementation
- No long-term agreement
- Reduce repetitive tasks by 20% for your staff
- Make payments easy with text-to-pay, mobile, online, and more
- Automates the communication, collections, and payments
- Maintain consistently high collection rates with HiLitePay
Watch this video to see how HiLitePay can help your practice.
HiLitePay Collections is Part of an End-To-End Patient Engagement & Self-Pay Platform
The End-To-End Automated Self-Pay Payment Platform
Pre-Visit
Speed up your self-pay collections with pre & point of service patient payments. HiLitePay integrates into your existing systems and can pull estimates from your PM to facilitate pre-payments with credit card on file.
Electronic Payments
Included in the HiLitePay platform are all of the electronic payment options including credit cards, text to pay, online portal, pay by phone and patient financing for immediate payment. We offer the best merchant rate in the industry and lowest APR for patient financing options.
Patient Call Center
Patients behave more like healthcare consumers every day. Now you can offer superior patient support while taking the pressure off your staff for routine billing and payment inquiries. Our team can even take payments over the phone.
Patient Outreach
Patient outreach is our proactive approach of establishing a financial relationship with your self-pay patient population and is a key principle of success in healthcare finance. Our systems schedules and sends text, email, and phone messages statements, reminders and digital payments.
Automated Statements
Use our automated systems to keep patients informed about balances owed, and provide simple options to make it easy for them to pay. Statements are sent by paper, text, or email, and patient payments can be made online in a payment portal, by smartphone, or by interactive voice response.
Patient Financing
With U.S. medical debt on the rise, patients are looking for ways to ease the burden of healthcare costs. While you focus on providing clinical health, let HiLitePay deliver financial health for your patients and your organization.
Self Pay Collections
When all efforts to collect have been unsuccessful, HiLitePay automatically sends a pre-collection letter after 120 days to notify patients that their account is about to be sent to collections. This often will prompt patients to make payments. If this is unsuccessful the account will automatically be sent to our collections department for follow-up.
HiLitePay Analytics
Get the big picture of all of your self-pay balances, amounts due, balances over 90 days, patient satisfaction, and much more. Keep your finger on the pulse of your patient payments with the HiLitePay Analytics dashboard..
Payment Portal
Offers patients a secure place to save and manage payment information in a secure, PCI-compliant payment system that integrates with your current PM. All statements, payment options, patient customer support, and lending options are all available within the patient portal.
Satisfaction Surveys
Patient satisfaction surveys capture self-reported patient assessments of multiple touchpoints during their visit. While HiLitePay focuses on the patient financial experience, the patient satisfaction survey can also measure the responsiveness of staff, clinician communication, technical skill, and hospital environment.
Patient Engagement
Pre-Visit
Start the patient journey off right with HiLitePay. Our pre-visit applications allow patients to verify appointments, get a cost estimate of their visit, pre-pay their bill, or even apply for patient financing. HiLitePay makes it easy to keep patients informed of their financial responsibility, and for you to get paid fo your services.
Surveys
Patient satisfaction surveys capture self-reported patient assessments of multiple touchpoints during their visit. While HiLitePay focuses on the patient financial experience, the patient satisfaction survey can also measure the responsiveness of staff, clinician communication, technical skill, and hospital environment.
Patient Communication
Patient outreach is our proactive approach of establishing a financial relationship with your self-pay patient population and is a key principle of success in healthcare finance. Our systems schedules and sends text, email, and phone messages statements, reminders and digital payments.
Patient Service Center
Patients behave more like healthcare consumers every day. Now you can offer superior patient support while taking the pressure off your staff for routine billing and payment inquiries. Our team can even take payments over the phone.
Patient Estimates
Providing a good faith estimate is not only the right thing to do, but it’s also good business. Our patient estimate application integrates with all existing systems. It helps the patient understand their upcoming financial responsibility so they are more likely to pay their medical bill, even before their visit.
Patient Payments & Financing
Digital Payment Systems
Speed up your self-pay collections with pre & point of service patient payments. HiLitePay integrates into your existing systems and can pull estimates from your PM to facilitate pre-payments with credit card on file.
Collections
When all efforts to collect have been unsuccessful, HiLitePay automatically sends a pre-collection notice after 120 days to inform patients that their account is about to be sent to collections. This often will prompt patients to make payments. If this is unsuccessful the account will automatically be sent to our collections department for follow-up.
Patient Financing
With U.S. medical debt on the rise, patients are looking for ways to ease the burden of healthcare costs. While you focus on providing clinical health, let HiLitePay deliver financial health for your patients and your organization.
Credit Card Services
HiLitePay automated credit card services will save you money, time, and frustration. Reduce your merchant fees and encourage patient payments with credit card-on-file. HiLite will auto-post transactions, saving time and eliminating errors
Analytics & Marketing Support
Analytics
Get the big picture of all of your self-pay balances, amounts due, balances over 90 days, patient satisfaction, and much more. Keep your finger on the pulse of your patient payments with the HiLitePay Analytics dashboard..
Marketing Support
Included in every HiLitePay engagement is our professional marketing support to inform and educate patients on the new services being offered by your practice. We offer email, video, brochures, posters and more to help you succeed.